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Delivery & Returns

Which delivery company do you use?

We have had a long-standing relationship with DPD couriers and we trust them to get your order to you fast and safe. They provide you with full tracking once your order is dispatched. On the morning of the date of delivery, you also receive an email, which gives you a one-hour window for your delivery time.

 

* Please note*

Christmas Delivery Times will vary, we expect 2-5 more working days on all orders, due to increased suppliers & delivery companies delays. We are sorry for any inconvenience caused in the increased times. 

Our UK and Ireland delivery prices

  • FREE delivery on all orders over £99 (Ex VAT)
  • £5.95 (+ Vat) charge if under £99

This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man. 

All our delivery options are below.

How to track your DPD package


It’s as simple as clicking the link below and entering your details that should have been emailed to you. (It can take up to 24 hours for your package details to appear on DPD Tracking system)

You will receive an Email/Text message up to an hour prior of our package’s arrival.

https://www.dpd.co.uk/service/

 

When your package is dispatched

 

Once you receive your confirmation email, your package should be with you within 24-48 hours. Please ensure someone is either at the delivery address if you have not already provided specific instructions, if couriers are unable to deliver the package on the second attempt, then it will be returned to us. You will then be charged a redelivery of an appropriate to your locality and we will then re-dispatch after payment.

 

Free delivery is available when you spend over £99 (ex VAT) on site. Your garments will be dispatched and with you within 7-10 working days.

Standard delivery is available on all orders. We will provide you with your personalised garments anywhere between 7-10 days.

Express delivery is available on all orders. We will provide you with your personalised garments anywhere between 2-4 days. (If you require them sooner please ring on 0113 245 5050)

If you are within the Leeds or surrounding west yorkshire area, Click and collect is available.

For plain orders, you should be able to collect these between 1-5 working days depending on the brand. You will get an email invoice when your order is ready to collect.

For personalised items, they can take anywhere between 7-10 working days. You will get an email invoice when your order is ready to collect.

When ordered before midday, blank orders will be delivered the next working day for most of our brands. However, for some brands, it can take 3 -5 working days.

Personalised garments are non-returnable, plain garments can be returned unworn and in original packaging within 28 days.

If you are unhappy with a personalised item(s) then please phone 0113 245 5050 to discuss a replacement garment. If you are wishing for an alternative size(s), we will happily accommodate your request after we receive the unwanted items, please note that we will require a second delivery payment before sending out the replacements.

If we are unable to provide the order, due to manufacturer delays, out of stock or failed to find an alternative item, then we will contact you offering a full refund. If you accept the refund, it will be with you in 5 - 7 working days.

Any items returned from an order which was sent carriage free will be refunded less the carriage charge if the balance of the retained order falls below our £99 threshold, the standard carriage is £5.95 plus VAT.


* Exchanging items:


If you wish to exchange an item for a smaller/larger size, colour etc. We will happily exchange the item but will require a re-delivery free of  £5.95 plus Vat. We will contact you for the payment before we release the exchanged item.



The Scottish Highlands, Isle of Man and Channel Islands are at our fixed rate of £20. Northern Ireland is Now £30 due to couriers’ fees increasing.

We can't guarantee a quicker delivery service, so please allow a few additional days for your packages to arrive.

The list of Scottish Highland postcodes: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.

Scottish Islands postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Northern Ireland Postcodes: BT1-99

Channel Islands: -

Guernsey: GY1-10

Isle of Man: IM1-9

Jersey: JE2-3

Isle of wight: PO30-41

Isle of Scilly: TR21- 25

Delivery is available to the Republic of Ireland at a standard rate of £15.

We can't guarantee a quicker delivery service, so please allow a few additional days for your packages to arrive.

 

 

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